Product returns can be made for any reason within 30 days of receipt if:
the customer returns the product box, retail receipt, change card and anything else that comes with the product, as all of the above are part of the product you purchased.
Returns can be made only via carrier and shipping costs are incurred by you.
By the time the product arrives to us it is your responsibility, so it is important to ensure that the shipment is safe so as to prevent any damage to the product and therefore no return.
To switch to another product, you send the product you want to change with ACS or ELTA at your own charge. Then within the next 30 business days you must place a new order from the site, where in your comments you indicate that this is a change to the code of your previous order. As soon as we receive the parcel and the necessary check is made, we will send you the new product, charging you the difference if any.
In the unlikely event that the product reaches to you damaged, please inform the courier company within the next 8 hours to take responsibility.
Please be advised that QUALITY FASHION BRANDS EXCLUSIVE is not responsible for any loss or damage to the item during the return shipping.
To avoid your own hassle, it is advisable to carefully check your order at the arrival, the status of the products sold, and make sure their packaging is intact, in order to identify any obvious defects.
In any case, contact us at info@houseofjewels.gr to explain the reasons for your return.
REPAIRS
All jewelry at houseofjewels.gr is authentic and covered by a 12 month warranty. By providing proof of purchase (receipt) of the jewelry within that particular time period, repair is possible without any charge, provided that the wear or defect is caused by a manufacturing error. If the repair is not possible, replacement will be required. Without the proof of purchase, the jewelry cannot be replaced, but depending on the damage suffered it may be possible to repair it for a small fee. In order to determine if repair is possible, the jewelry must be returned to be evaluated at the following address:
Athens, Syntagma, 7 Ermou St, 5th floor, PO Box 105 63, tel: 210 32 29 688
